Christian Brothers Automotive Named #1 in Customer Satisfaction for Full-Service Maintenance and Repair by J.D. Power in 2025 Aftermarket Service Index Study for the Sixth Consecutive Time
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People ~ Christian Brothers Automotive (CBA) has once again proven its commitment to providing exceptional customer service by earning the highest ranking in the J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study for the sixth consecutive time. This prestigious recognition solidifies CBA's position as a leading automotive repair franchise.

In the 2025 study, CBA received an impressive score of 855 out of a possible 1,000 points, surpassing the segment average by 39 points. The brand also ranked #1 in five out of seven key factors, including ease of scheduling, service advisor performance and courtesy, service facility, and quality of work.

Donnie Carr, President and CEO of Christian Brothers Automotive, expressed his gratitude for this achievement by stating, "We're honored to be recognized by our guests and by J.D. Power for the sixth time in a row. This award is a testament to the care and dedication that our franchisees and team members put into every interaction with our customers." Carr also emphasized that this recognition reflects CBA's belief that car care should feel like people care.

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The J.D. Power U.S. Aftermarket Service Index (ASI) Study evaluates customer satisfaction among U.S. vehicle owners who have visited an aftermarket service facility within the past 12 months. With over 10,000 responses from vehicle owners across seven factors such as quality of work and overall service experience, this study is highly regarded in the automotive industry.

Founded in Mission Bend, Texas in 1982, CBA has revolutionized the auto care experience with its people-first approach. The brand's top priority is to create a positive experience for every guest who walks through their doors. From simple oil changes to complex engine diagnostics, CBA adheres to their principle of "Love your neighbor as yourself" and showcases this commitment through their exceptional car care services.

For more information on Christian Brothers Automotive, please visit cbac.com and stay updated on the latest news and trends by following them on Facebook and LinkedIn. With their consistent track record of excellence in customer satisfaction, CBA continues to set the standard for automotive repair franchises.

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